Buying from 1688 is just the start, and as your 1688 shopping agent, DHS sticks with you long after the sale. Our after-sales support includes handling returns, exchanges, and any supplier issues, ensuring your satisfaction. Our dedicated team responds to queries in under 4 hours, keeping your business running smoothly. With DHS, you’re never left in the lurch.
Our 89% client renewal rate proves we’re in it for the long haul. Whether you need help with a defective product or guidance on future orders, DHS is your partner. We also offer insights to optimize your product line, helping you stay ahead of the competition. Choose DHS as your 1688 shopping agent for support that goes beyond the transaction.
Green today, thriving tomorrow—that’s the DHS way. As your 1688 shopping agent, we offer eco-friendly packaging like 95% recycled pulp cardboard boxes and 100% recycled HDPE pallets. We work with suppliers who share our commitment to sustainability, ensuring your products are planet-friendly.
Sustainability doesn’t mean sacrificing quality. Our 99.3% quality pass rate and efficient logistics ensure you get eco-conscious products that meet your standards. Choose DHS as your 1688 shopping agent to source responsibly and make a positive impact.
Q: How experienced are 1688 purchasing agents in handling international orders?
A: Most 1688 purchasing agents have over a decade of experience, serving thousands of global clients, including 70% e-commerce businesses. They’ve built networks with over 3,000 verified factories and maintain a 96.8% on-time delivery rate, ensuring smooth international transactions for products ranging from electronics to apparel.
Q: What happens if I receive defective products from 1688?
A: In rare cases of defects (0.7% return rate vs. industry’s 5.2%), agents coordinate with suppliers for replacements, refunds, or repairs. Their after-sales support resolves issues quickly, often within 4 hours, ensuring minimal disruption to your business.
Q: Do 1688 purchasing agents provide tracking for shipments?
A: Yes, agents supply tracking numbers for all shipments, allowing real-time monitoring via online platforms. Their logistics teams provide updates and respond to inquiries within 4 hours, keeping you informed throughout the process.
Q: Can a 1688 purchasing agent protect my intellectual property?
A: Agents safeguard your IP by using NDAs, secure communication channels, and vetted suppliers. They conduct due diligence to ensure suppliers respect your designs and provide legal support if issues arise.
DHS helped us identify trusted factories for our silicone kitchen tools. Their team managed everything with incredible attention to detail.
Reliable, transparent, and efficient. DHS helped us scale our pet product line with zero hassle. Highly recommended!
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Call Us: +86 193 7668 8822
Email:[email protected]
Add: Building B, No.2, He Er Er Road, Dawangshan Community, Shajing Street, Bao'an District, Shenzhen, China
@Darkhorsesroucing
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